Ultrafooty Cancellation & Rescheduling Policy
At Ultrafooty, we understand that schedules can change. To ensure a smooth experience for both our clients and trainers, please review our cancellation and rescheduling policy below:
1. Cancellation Policy
- Cancellations made at least 24-48 hours before the scheduled session will receive a full refund or credit toward a future session.
- Cancellations made less than (5) hours before the session are non-refundable but may be rescheduled at the trainer’s discretion.
- No-shows without prior notice will be considered used and non-refundable.
2. Rescheduling Policy
- Clients may reschedule a session at least 24 hours in advance without any penalty.
- Sessions that are not rescheduled within this timeframe will be forfeited.
3. Trainer Cancellations
- If Ultrafooty cancels a session, clients will be offered a free rescheduling at their convenience.
4. Cancellation Fees
- Cancellations made at least 24-48 hours in advance: No cancellation fee; full refund or option to reschedule.
- Cancellations made less than (2) hours before the session: Subject to a 100% cancellation fee (session is non-refundable but may be rescheduled at the trainer’s discretion).
- No-Shows (Failure to Attend Without Notice): Full session fee or package lesson is forfeited.